CMS Marketplace
Operational Dashboard
Good morning, ErikaState and agent performance
Referral-Level Performance
Referral outcomes, response-window retries, assigned agent or broker, and completion status without consumer PII.
| Referral ID | State / Region | Language | Organization | Agent/Broker | Time Received | Referral Retries (15 min expiry) | Response Time | Status | Outcome |
|---|
State-Level Performance
Ranked by completion, response time, availability, and acceptance.
| Rank | State | Region | Agents / Brokers | Avg Response | Availability | Enrollment Compl. | Acceptance Rate | Survey Completion | Trend |
|---|
Organization-Level Performance
Top agencies and brokerages by completion rate.
| Rank | Organization | State | Type | Referrals | Completion | Avg Response | Trend |
|---|
Operational dashboard
Action List
Real-time requests, AB file changes, and configuration approvals.
Coverage Gap Analysis
Interactive state-level SLA and attention status using real United States map geometry.
Incident Escalation Tracker
Active incidents with severity, escalation status, and resolution ownership.
Consumer Outcomes & Open Enrollment Capacity
Completion tracking and capacity planning for peak demand periods.
Enrollment Completions by Week
Open Enrollment Capacity Planning
Operational Intelligence
Risk, demand, staffing, and performance signals requiring triage.
Language Trends
Referral Conversion Funnel
Open enrollment readiness
Open Enrollment Training
Agent/Broker readiness for peak marketplace demand.
Readiness Action Plan
Preparation items visible to CMS operations before the OE window.
SOO compliance
SOO Compliance Controls
SLA, survey, audit, accessibility, and resolution controls.
Action List
Referral status, issue triage, and compliance follow-up.
Security and compliance
System Availability & Performance SLA
Real-time uptime, latency percentiles, and SLA compliance for peak Open Enrollment periods.
Incident Escalation & Issue Resolution
Active incidents with severity classification, escalation status, and resolution procedures.
Support
Support Queue
CMS-admin-visible issues routed from marketplace operations.
Agent communication dashboard
Communication Queue
Upcoming and active campaigns requiring action or monitoring.
Compose & Target
Create, target, and preview your message.
Delivery & Engagement
Message performance by channel and recent agent responses.
Audience Segments & Coverage Outreach
Target key audiences to close gaps, drive outcomes, and recognize performance.
Settings
Dashboard Settings
CMS administrator profile, audit retention, refresh cadence, and escalation windows.